Technical Support

 

Common Support Topics

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Equipment Technical Support 

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Error Codes

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Error Code Text Resolution
 00130000 Teleporto Necessary You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0031000D Ink empty Replace both ink cartridges.
00140001   0D02000F   0D020012 Connectivity error Check that network cable is working and connected properly. Tap Manage Connection menu. Verify that network information was entered correctly.   Check if a network firewall is blocking transmissions (talk with your network administrator).
000A000D Letter feed error Check the base unit for envelope or label jam: 1- Power off. 2- Remove drawer and inspect for jam. If no jam, use canned air to clean off the entire letter feed path and sensors.
0D020001 Failure in communication with data center This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal.
000F0000 or 0002 Cp error not available 1- Remove ink cartridges. 2- Clean all contacts in each cartridge. 3- Re-insert cartridges. If error persists, perform a zero-dollar download and call FP to check your “piece count”.
  Main battery almost empty Check the main battery on the bottom of the base unit: 1- Turn off unit. 2- Unplug from power. 3- Remove main battery. 4- Check that the battery is inserted correctly (“+” to “+”). 5- Replace the battery with a 3.6V lithium battery if necessary.   Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine.
Error Code Text Resolution
C150 Run Teleset You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0007 General Communication Error   Verify that the phone cord is properly plugged in.   Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system.   Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain
C102 No postage loaded yet   Check Register by hitting the [R] button. If R1 is “0”, perform a teleset.   Check your FP Customer Account to ensure that your postage account has funds.
E133 Hood over the automatic feeder is open Please close hood. The automatic feeder uses its own power cord. Plug in the power cord and restart the system.
Error Code Text Resolution
—   Teleporto   You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
00A00004   Communications error with modem Verify that the phone cord is properly plugged in.   Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system.   Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.
00B00006   Communications error with server Verify that the phone cord is properly plugged in.   Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system.   Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line.  

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Our local service technicians are trained, experienced and ready to help you.

817.421.9164

 

Our Service Team

Steve Ashmore

service manager

817.538.3081

Paul nelson

service technician

469.767.4971

 

josh semidey

service technician

817.421.9164