Frequently Asked Questions

What is a Postage Meter?

Who sets postage rates?
The USPS® sets the rates and regulations we follow.

Where can I learn more about postage rates?

How would I purchase new postage for my postage meter?
You don’t need to go to the post office for this. New postage is downloaded directly into your postage meter at the touch of a button through FP’s Reset Debit Program. New postage can also be charged to your credit card. There is no need for sending checks and waiting days for postage to be added to your account.

What happens when the USPS® changes postal rates?
We will contact you and/or send you a new rate card for your postage meter. You can get protection against frequent postal rate increases through programs such as FP RateGuard. If your meter does not require a rate card, the news rates can be downloaded onto your machine by selecting Menu->Remote Services when connected to a live Ethernet port. 

How do we protect ourselves from future postal rate increases?
You can get protection against frequent postal rate increases through programs such as FP RateGuard.

Can I buy a postage meter?
No. Postage meters, regardless of manufacturer are rented – never owned. These postage meters are highly regulated by the USPS® because they hold actual U.S. mint.

What are the reasons for having a postage meter?
Printed postage has many advantages. It promotes a professional image for your growing business, gives you the ability to assign exact postage, saves trips to the post office, and allows you to send mail in different classes and track the costs of specific mailing campaigns — all of which can save your business up to 20 percent in mailing costs in the long run.

What happens if something goes wrong with my postage meter?
Our local technical support representatives will be able to assist you with any problems you might have. By law, customers are not allowed to open the meter component of the postage meter since it contains live postage.

What happens to the postage money in my old postage meter if I decide to switch to FP Mailing Solutions?
You would need to return your old meter to the old manufacturer. The money would be refunded from the USPS® for that account.

Once FP Customer Care adds postage to my account, how does the postage actually get into my postage meter?
The postage is debited from your bank account by the FP Customer Care department into your postage account. You set your postage meter automatically through the postage meter’s built-in, self-dialing modem. This process requires that your postage meter be connected to any standard analog telephone jack using a standard phone cord, which is supplied to you. You can also set up your account on reset debit instead of “on demand” debit so that when you reset your meter, your bank account is automatically debited without having to call FP.

If I send out a package, how would I get the stamp that your postage meter creates onto the package?
You would run a self-adhesive postage meter label through the postage meter and attach it to the package.

What will the actual “stamp” that the postage meter creates look like?
IBIP indicia created by postage meter

Above is a sample of an Information-Based Indicia (IBI), along with a sample company logo, which could be imprinted by the postage meter on an envelope. See below for a description of the Information-Based Indicia Program (IBIP) initiated by the USPS®. Your company logo can be replaced with a company advertisement, which you can change and customize. The 2-D barcode includes the following information: licensing post office, rate category, date of mailing, postage amount, device or meter ID number.

What is IBIP?
The USPS® initiated the Information-Based Indicia Program (IBIP) to enhance the security of postage metering by supporting new methods of applying postage to mail. The information-based indicia (IBI) is printed by the postage meter or other forms of PC postage systems on mail pieces. The IBIP program is designed to give the post office greater visibility and security of mail. In addition, the use of the 2-D barcode removes levels of sorting within the mailing process cycle, which in turn will speed the delivery of a mail piece.

What is franking?
This is a term generally used in Europe in regards to postage meters. Franking is synonymous with stamping, metering, or posting. An envelope that has received postage has been “franked.” Here in the U.S, you will most probably hear the term “metering your mail,” where the word “metering” comes from the word postage meter.

What is a franking machine?
A franking machine is the same thing as a postage meter. This is a term generally used in Europe when referencing postage meters. Here in the U.S, they are referred to as postage meters, mailing machines, or mailing equipment.

Is a mailing machine the same thing as a postage meter?

Why can’t I get my postage meter from the USPS®?
Federal regulations prevent the USPS® from competing with private enterprise. The Postal Service is a regulatory authority, determining product compliance with regulations and supplying product authorization on the basis of demonstrated compliance. The USPS® only regulates manufacturers that provide postage meters; they are not allowed to supply them.

What if I make a mistake when printing my postage with my meter?
Unused indicia or postage printed with your meter may be considered for refund only if they are complete, legible, and submitted within 60 days of the date in the meter stamp. These unused meter stamps are refunded at a postal retail window. For specific details, contact your local Post Office.

Will I be able to use my postage meter for all types of mail?
Postage meters are currently authorized for use on all mail services (except periodicals), including Domestic First-Class Mail® services, Priority Mail® services, Express Mail® services, Parcel Post™, International Mail, Presorted First-Class Mail discount services, and Extra Services.

If I am sending a package or envelope that requires extra postage, how will I know to how much I should set the postage amount?
Postage meters come with postal scales, which are often integrated into the postage meter itself. Simply place the envelope or package on the scale, and the correct postage is determined and set immediately. A good example of a postage meter with an integrated scale is the PostBase.