Technical Support
Common Support Topics
Equipment Technical Support
Error Codes
| Error Code | Text | Resolution |
| 00130000 | Teleporto Necessary | You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. |
| 0031000D | Ink empty | Replace both ink cartridges. |
| 00140001 0D02000F 0D020012 | Connectivity error | Check that network cable is working and connected properly. Tap Manage Connection menu. Verify that network information was entered correctly. Check if a network firewall is blocking transmissions (talk with your network administrator). |
| 000A000D | Letter feed error | Check the base unit for envelope or label jam: 1- Power off. 2- Remove drawer and inspect for jam. If no jam, use canned air to clean off the entire letter feed path and sensors. |
| 0D020001 | Failure in communication with data center | This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal. |
| 000F0000 or 0002 | Cp error not available | 1- Remove ink cartridges. 2- Clean all contacts in each cartridge. 3- Re-insert cartridges. If error persists, perform a zero-dollar download and call FP to check your “piece count”. |
| Main battery almost empty | Check the main battery on the bottom of the base unit: 1- Turn off unit. 2- Unplug from power. 3- Remove main battery. 4- Check that the battery is inserted correctly (“+” to “+”). 5- Replace the battery with a 3.6V lithium battery if necessary. Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine. |
| Error Code | Text | Resolution |
| C150 | Run Teleset | You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. |
| 0007 | General Communication Error | Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain |
| C102 | No postage loaded yet | Check Register by hitting the [R] button. If R1 is “0”, perform a teleset. Check your FP Customer Account to ensure that your postage account has funds. |
| E133 | Hood over the automatic feeder is open | Please close hood. The automatic feeder uses its own power cord. Plug in the power cord and restart the system. |
| Error Code | Text | Resolution |
| — | Teleporto | You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage. |
| 00A00004 | Communications error with modem | Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line. |
| 00B00006 | Communications error with server | Verify that the phone cord is properly plugged in. Make sure you’re using a dedicated analog phone line. Cannot be DSL, VOIP or any form of digital phone system. Check dialing parameters in Menu to ensure number is formatted correctly, including a dialing prefix to obtain an outside line. |
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